FREQUENTLY ASKED QUESTION

Here are some information that we thought you might want to know. If you can not find any of the answer to your question, please kindly ask to us via email  and we will reply your email as soon as possible.

SERVICES

HOW IF I WANT TO DO THE INTERIOR DESIGN SERVICE?
Customer can get the interior design service information from here, or if you have any questions, you can directly contact us for more details.

HOW MUCH SHOULD I PAY FOR THE INTERIOR DESIGN SERVICE?
The interior design service quotation is depends on your project, you can directly contact us for more details.

PRODUCTS

ARE THERE ALL FURNITURES THAT SOHAN SELL IS READY STOCK?
For now all the products we sell are made by order. We will start to produce the products that you buy after the order and payment is confirmed.

HOW IF I WANT TO BUY THE PRODUCTS IN A BIG QUANTITY?
For the big quantity buying, you can directly contact us to our Customer Care.

 

REGRISTRATION

DO I NEED ACCOUNT TO ORDER?
We suggest you to create an account to help your checkout process faster and you also will be able to find out our latest news, new items and recent updates. Once you’ve create your account, you can use your registered email and password to sign in again to do the future order.

WILL MY PERSONAL INFORMATION ALWAYS BE SECURE?
This is one of the thing that SOHAN guarantees to keep all of your information always private and safe. We will never show or tell it to anyone.

I FORGET MY PASSWORD, WHAT SHOUD I DO?
In case if you forget your password, you can click on the ‘Forgot your password?’ link and kindly follow the instruction that provided on the page.

ORDER

HOW DO I PLACE MY ORDER?
Please kindly visit our “How to Shop” section at the bottom of the page.

WHAT KIND OF PAYMENT DO YOU ACCEPT?
From now on, we only accept Bank Transfers. For more details please kindly visit our Terms & Conditions page.

HOW IF I DO NOT CONFIRM MY ORDER WITHIN THE TIME THAT HAS BEEN PROVIDED?
If you do not do the confirm payment within 2×24 hours, your order will be automatically canceled. You need to do the re-order.

I ALREADY CONFIRM THE PAYMENT BUT SUDDENLY I CHANGE MY MIND, CAN I CANCEL MY ORDER?
We are so sorry, any confirm payment that have made are final and can not be canceled.

MY ORDER HAS BEEN LATE, WHEN CAN I GET IT?
We are very sorry for the inconvenience. Please kindly contact us through our contact or email and we will glad to help you.

CAN I SHIP TO OVERSEAS?
We only do shipping to all around Indonesia.

RETURN & EXCHANGES

THERE IS A DEFECT IN THE ITEM THAT. COULD I EXCHANGE IT?
We are so sorry of that, but because that’s our fault so you can exchange it. Kindly visit our ‘Return & Exchange’ page to get more detailed information of exchange.

I BOUGHT THE SALE ITEM, BUT I DO NOT LIKE IT. COULD I EXCHANGE IT?
We are very sorry, all of the sale items can not be return or exchange.

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante.

Which payment methods are accepted in the Online Shop?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante.

How long will delivery take?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante.

How secure is shopping in the Online Shop? Is my data protected?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante.

What exactly happens after ordering?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante.

Do I receive an invoice for my order?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante.

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante.

Which payment methods are accepted in the Online Shop?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante.

How long will delivery take?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante.

How secure is shopping in the Online Shop? Is my data protected?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante.

What exactly happens after ordering?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante.

Do I receive an invoice for my order?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante.