TERMS & CONDITIONS

Welcome to SOHAN!  Please kindly take some time to read our term and condition before placing and purchasing your order. If you do placing an order, we assume that you’ve agreed with our terms and conditions that listed below. If you have enquiries regarding our terms and conditions, please email our customer care personnel at customer service.

SIGNING UP AND THE BENEFITS

Signing up at our website will give the benefits for you. It will make your shopping experience faster and easier, you will also get welcoming vouchers and our latest updates that you would like to know, such as new arrivals, events, and others. Besides, you can also view all history of your activities and any transaction that you’ve ever made. By singing up, you will need to provide your detail information, such as your name, active email, shipping address, mobile phone number and others. Make sure that you give us your complete and accurate information. And of course, we will keep your personal information private! To create  your account, please kindly click on the ‘Sign In’ button.

DESIGN SERVICE

We do provide interior design services for our lovely customer. Please kindly check the more details in our ‘Interior Design’ page or you can also click here for the more information.

PRICE POLICY

All price that shown on this website are in Indonesian Rupiah (IDR). Price may change without any notification and SOHAN have the right to adjust all the prices of our items from time to time. We also have the right to not process your order if there are any unpredictable price mistake.

ORDER

If you already do the check out, you can not modify or add others products to your shopping bag. If you already do check out but suddenly you want to add other product, you have to make a new order again so you don’t need to pay double for the shipping fees. Make sure you checked all your order before confirming it.

ORDER PROCESSING

Once you done your order, we will notify you of our acceptance of your order by email. If we found any mistaken or unable to validate your payment and incomplete payment, we have the right to not process your order. we also have the right to not process your order if the product that you choose is out of stock or somehow the system errors. If that kind of things happened, we will do full refund to you.

COLOR

We show all the original photo of the goods and we try our best to show the most accurate colors in our website. But due to different display colors in each computer, the colors may appear differently in your computer screen.

PAYMENT & CONFIRMATION

Payment can be made via Bank Transfer (to Bank Central Asia-BCA). You have to do the confirm payment after you make the payment via Bank Transfer. You can do by press the ‘Confirm Payment’ button in our website, after that fill in the information and then submit it to validate your purchase. Make sure to keep your transaction proof and your order ID, so you can confirm your order with the order ID.

Payment and confirm payment should be made within 2 days (48 hours) after checking out. After that, we will automatically send you a notification email that confirming about your payment and processing your order.

If you don’t transfer and confirm the payment within 48 hours after checking out, your orders will be automatically expired. If this happen then you need to resubmit your order again.

Once you already done the order, payment and confirm order, we will directly process your order and when your order has been shipped, we will send you the notification to your email.

BANK ACCOUNT INFORMATION

For the bank transfer payment, our bank account is only under the name of SOHAN, the bank account number will appear once you’ve place your order. We do not take responsibility if there are other bank account that claim as SOHAN.

BCA :

COPYRIGHTS

All content in SOHAN website such as images rights, video, logos, graphics, photograph, data are the property of SOHAN. You are strictly prohibited to copy and reproduce any contents that displayed on this site.

COMMERCIAL USE

This site is not for any commercial use. You are strictly prohibited to use our contents in this site for any advertising / commercial use for your own website.

SITE MODIFICATION

SOHAN have the right to update, change and correct any information on this site anytime without any notice. This update and change are including product detail, prices, and the availability of the items.

PRIVACY POLICY

Any of your personal information is safe with us. We understand that privacy concerns are very important to our customers, so we will make sure that any information you submit to us will not to be misused, abused, or sold to any other parties and we will kept secure of your information. Your personal information only will be used to complete your order.

AGREEMENT

You agree that you will be responsible for your activity in this website. If we noticed that you are or were involved in prohibited activities or violated our Terms and Conditions, we may deny your access to this website on temporary or permanent basis. If you violate Terms and Conditions and we take no action against you, we will still be entitled to use our rights in any other situation where you violate the Terms and Conditions.

RISK OF LOSS

We are not responsible for any losses that are not caused by our faults or indirect losses caused by shipping company or force majeure. We will be responsible for your losses only if we violate our Terms and Conditions.
We do not responsible in risk of loss the packages after the packages has been picked up by the courier service.
We do not responsible if the courier can not deliver the packages due to incomplete address, misspelled address or no recipient at the address.

ELECTRONIC COMMUNICATION

When you do register on our site, it means you are agree that we can send about our updates and promotion emails. Besides, you can also unsubscribe from our newsletters, to do that you can do it by click on the unsubscribe button.

RIGHTS

These term and conditions may change, SOHAN reserve the right to update or modify these Term and Conditions without prior notice. All changes to these Terms and Conditions will be posted online. The use of the site will be considered as acceptance of new Terms and Conditions.